Reducing Cancellations & No-Shows: Proven Strategies for Dental Teams
Cancellations and no-shows are one of the biggest challenges staff have to deal with every day. It’s not just frustrating—it’s demoralizing. Why do patients always cancel at the last minute?
In this advanced course, you’ll learn the psychology behind cancellation behavior and effective strategies you can apply today to keep your patients committed to their appointments, improve communication, and build a cancellation-proof practice.
✍️ Here’s What You’ll Master
Why patients cancel
First impressions and gain commitment from your patients
Change future behaviourConfirmations, reminders and automated messaging
Cancellation fees and when to use them
📺 Quick Overview
With your instructor Beth Welsh
4.6 / 5 
Highly recommended by more than 300 students from dental practices all across North America.
Say goodbye to the frustration of last-minute cancellations and no-shows.
Discover strategies to foster commitment and influence patient behaviour, turning cancellations into a rare and manageable occurrence in your schedule.
$125* CAD
⏳ DURATION
2.5 – 3.5 hrs
WHO IS THIS FOR?
Anyone who answers the phone in a dental practice.
INCLUDED IN THIS PACKAGE
13 videos
9 exercises
Email templates
Cancellation policy template
Grading by a real person
Monitoring your progress**
Review session with the facilitator (optional)
Certificate of completion
*Client discounts are available! Contact your CSM for your discount code!
**The course is tailored for RevUp clients. Although not required, subscribing is recommended.
Your Instructor | Beth Welsh
Call Quality Manager at RevUp Dental
With nearly two decades of experience in leadership development, staff training, mentorship, and coaching across three countries, I bring a wealth of expertise from working with government leaders, private sector professionals, startups, and call centres. Over the past few years at RevUp Dental, I’ve led teams analysing vast amounts of dental phone call data, managed phone answering services for multiple practices, and collaborated with data and sales teams. This experience has shaped practical training programs designed to enhance dental practice processes and optimize ROI.
How It Works
📍Location
100% Online
All you need is your Laptop/PC and good internet connection.
📅 Schedule
Self-paced
Plan your learning for each week and go at your own pace.
⏳ Duration
2.5 – 3.5 hrs
1.5 hours of videos and 1 hour of exercises, plus personalized feedback and putting what you learn into practice.
📝Grading
48h
Within 48 hours of submitting your answers, a coach will review and provide feedback along with a score.
🔍 Monitoring
1-3 months
Through RevUps Scorecard, calls are reviewed to identify progress (or opportunities for improvement).
📚 Table Of Contents
Explore the course layout below.
If we can understand the mentality behind cancellations, we can begin the shift towards it no longer being a normal and acceptable thing in your dental practice. We will explore the three main reasons that lead a person to cancel their appointments.
Once you understand the reasons behind why cancellation behaviour exists, you can do something about it. We will talk about the strategies that can trigger emotional responses in people and affect their likelihood of prioritizing their dental appointments higher in their schedules.
Setting up automated appointment reminders is a one-off strategy that you’d create, then pretty much leave alone. So it is essential you not only get it right, but also that the whole team is 100% aware of what communications are sent to patients, and when. Review what tools you can use, timing and ideal content.
If you apply the strategies we’ve covered, you are going to experience fewer cancellations and no-shows, but you will still get them (life still happens). So learn what to do and say when your patients cancel. Change their future behavior, and ultimately, make everyone’s lives easier.
When to use them successfully, how to communicate your policy and what the ideal cancellation policy should be.
Train your dental staff
Get more new patients
Enroll Today🎓 Certificate Of Completion
Receive a certificate upon graduation to showcase that you’ve successfully completed the course.
Verified RevUp Dental Diploma
What Our Students Are Saying
Here’s what a few of them had to say:
RevUp Dental is here to help
Traditional online courses adopt a hands-off approach, sharing the knowledge, but minimum input in the participants real-live application. During this course, participants complete small exercises to reinforce their learning.
Their responses are reviewed and our instructors provide feedback within the following 48 hours to ensure the knowledge is still fresh. Participants can communicate directly to the instructor if they have any questions or which to discuss a concept further.
Learn with a unique methodology
Following completion of the course, we utilize the RevUp Dental Software and monitor course participants for up to 3 months following the completion of a course, identifying wins, and opportunities for improvement.
Our unique learning methodology gives you exactly what you need. Learn at your own pace, interact with instructors as often as you need, apply the learning knowing RevUp Dental is monitoring your improvement reinforcing accountability and motivation.
Practical Approach
Our specialized training programs are meticulously crafted to equip dental staff with practical customer service skills essential for increasing their booking rate.
Expert Perspectives
Our training programs draw upon the collective knowledge of seasoned professionals in the dental field, ensuring that our students receive comprehensive insights and valuable perspectives.
Accountability Assurance
Our commitment to accountability ensures that each student receives personalized guidance and support throughout their learning journey.
