Mastering the Insurance Question: (Canada Edition)
Focusing on Canadian dental insurance, Direct billing, CDCP, this course will turn awkward confusing calls into confidently secured bookings. Learn how to lead the conversation, ask the right questions and become a knowledgeable, confident professional with a reputation of helping people in need.
Through real-world examples, interactive exercises, and AI call simulations, you’ll gain the tools to turn every call into an opportunity. Perfect for teams aiming to boost booking rates and deliver five-star patient experiences.
✍️ Here’s What You’ll Master
Become the leader of every conversation.
Ask questions to impress your patients.
Promote your Practice and stand out from your competitors.Extra tricks and tips to really stand out.
Bonus resources for CDCP.
📺 Quick overview
With your instructor Beth Welsh
4.6 / 5 
Highly recommended by more than 500 students from dental practices all across North America.
Avoid losing good patients because they simply don’t understand their insurance. With bonus tips on answering questions on CDCP, you’ll gain a reputation of being an insurance expert.
$99 CAD
⏳ DURATION
1 hour
WHO IS THIS FOR?
Canadians who answer the phone in a dental practice.
INCLUDED IN THIS PACKAGE
9 Videos
4 Exercises
CDCP FAQs
CDCP resources
Grading by a real person
Practice with AI simulation
Review session with the facilitator (optional)
Certificate of completion
*The course is tailored for RevUp scorecard users to track progress. Although not required, subscribing is recommended for better success.
Your Instructor | Beth Welsh
Call Quality Manager at RevUp Dental
With nearly two decades of experience in leadership development, staff training, mentorship, and coaching across three countries, I bring a wealth of expertise from working with government leaders, private sector professionals, startups, and call centres. Over the past few years at RevUp Dental, I’ve led teams analysing vast amounts of dental phone call data, managed phone answering services for multiple practices, and collaborated with data and sales teams. This experience has shaped practical training programs designed to enhance dental practice processes and optimize ROI.
How It Works
📍Location
100% Online
All you need is your Laptop/PC and good internet connection.
📅 Schedule
Self-paced
Plan your learning for each week and go at your own pace.
⏳ Duration
1 hour
30 minutes of videos and 30 minutes of exercises, plus personalized feedback and putting what you learn into practice.
📝Grading
48h
Within 48 hours of submitting your answers, a coach will review and provide feedback along with a score.
🔍 Monitoring
1-3 months
Through RevUps Scorecard, calls are reviewed to identify progress (or opportunities for improvement).
📚 Table of contents
Explore the course layout below.
Take charge of every call and set the tone with transition questions. Give your callers the sense of safety by demonstrating that they’re talking with a knowledgeable professional who cares about their needs.
Learn how to ask the right questions and gain more insight into their situation, turning you into a trusted expert.
Learn how to make your practice stand out against your competitors, communicating this to your callers so they feel confident in their decision to sign up with you.
Practice answering the insurance question with an AI patient simulation which will help you gain confidence in a safe environment.
Train your dental staff
Get more new patients
Enroll Today🎓 Certificate Of Completion
Receive a certificate upon graduation to showcase that you’ve successfully completed the course.
Verified RevUp Dental Diploma
RevUp Dental is here to help
Traditional online courses adopt a hands-off approach, sharing the knowledge, but minimum input in the participants real-live application. During this course, participants complete small exercises to reinforce their learning.
Their responses are reviewed and our instructors provide feedback within the following 48 hours to ensure the knowledge is still fresh. Participants can communicate directly to the instructor if they have any questions or which to discuss a concept further.
Learn with a unique methodology
Following completion of the course, we utilize the RevUp Dental Software and monitor course participants for up to 3 months following the completion of a course, identifying wins, and opportunities for improvement.
Our unique learning methodology gives you exactly what you need. Learn at your own pace, interact with instructors as often as you need, apply the learning knowing RevUp Dental is monitoring your improvement reinforcing accountability and motivation.
Practical Approach
Our specialized training programs are meticulously crafted to equip dental staff with practical customer service skills essential for increasing their booking rate.
Expert Perspectives
Our training programs draw upon the collective knowledge of seasoned professionals in the dental field, ensuring that our students receive comprehensive insights and valuable perspectives.
Accountability Assurance
Our commitment to accountability ensures that each student receives personalized guidance and support throughout their learning journey.
