Advanced Phone Skills: A Masterclass in Maximizing Patient Bookings
Take your phone skills to the next level with this course designed for front desk staff ready to refine their approach and consistently convert more patient calls into booked appointments.
Through real-world examples, interactive exercises, and optional AI call simulations, you’ll gain the tools to turn every call into an opportunity. Perfect for teams aiming to boost booking rates and deliver five-star patient experiences.
✍️ Here’s What You’ll Master
Nail the first 7 seconds of every call!
Set the tone with transition questions.
Ask questions to impress your patients.Promote your practice and stand out from your competitors.
Practice with an AI patient simulator!
Extra tricks and tips to really stand out.
📺 Quick overview
With your instructor Beth Welsh
4.6 / 5 
Highly recommended by more than 500 students from dental practices all across North America.
Level up your communication with Advanced Phone Skills, the course built to help dental receptionists convert more calls and deliver exceptional patient experiences.
$149 CAD
⏳ DURATION
2.5-3.5 hours
WHO IS THIS FOR?
Anyone who answers the phone in a dental practice.
INCLUDED IN THIS PACKAGE
9 Videos
9 Exercises
Email templates
Grading by a real person
Practice with AI simulation
Review session with the facilitator (optional)
Certificate of completion
*The course is tailored for RevUp scorecard users to track progress. Although not required, subscribing is recommended for better success.
Your Instructor | Beth Welsh
Call Quality Manager at RevUp Dental
With nearly two decades of experience in leadership development, staff training, mentorship, and coaching across three countries, I bring a wealth of expertise from working with government leaders, private sector professionals, startups, and call centres. Over the past few years at RevUp Dental, I’ve led teams analysing vast amounts of dental phone call data, managed phone answering services for multiple practices, and collaborated with data and sales teams. This experience has shaped practical training programs designed to enhance dental practice processes and optimize ROI.
How It Works
📍Location
100% Online
All you need is your Laptop/PC and good internet connection.
📅 Schedule
Self-paced
Plan your learning for each week and go at your own pace.
⏳ Duration
2.5-3.5 hours
1 hour of videos and 1.5 hours of exercises, plus personalized feedback and putting what you learn into practice.
📝Grading
48h
Within 48 hours of submitting your answers, a coach will review and provide feedback along with a score.
🔍 Monitoring
1-3 months
Through RevUps Scorecard, calls are reviewed to identify progress (or opportunities for improvement).
📚 Table of contents
Explore the course layout below.
Review the subtle nuances that truly matter when making a great first impression and learn how to nail the first 7 seconds of every call.
Take charge of every call and set the tone with transition questions. Give your callers the sense of safety by demonstrating that they’re talking with a knowledgeable professional who cares about their needs.
Asking questions is not enough. Learn how to ask the right questions in the right scenario and explore ways to reduce time spent on the phone with time-wasting details gathering activities.
Connect with every caller and instill a feeling of positivity. Increasing the likeness they will book with you, and make every call enjoyable.
Explore what makes your practice better than all your competitors, and communicate this to your callers so they feel confident in their decision to sign up with you.
Throughout the course, you will participate in activities, exercises and exams to ensure you are learning and able to apply the new skills. Put these skills into a simulated scenario where you can engage with an AI patient and practice in a safe space before trying it out on a real patient.
Train your dental staff
Get more new patients
Enroll Today🎓 Certificate Of Completion
Receive a certificate upon graduation to showcase that you’ve successfully completed the course.
Verified RevUp Dental Diploma
RevUp Dental is here to help
Traditional online courses adopt a hands-off approach, sharing the knowledge, but minimum input in the participants real-live application. During this course, participants complete small exercises to reinforce their learning.
Their responses are reviewed and our instructors provide feedback within the following 48 hours to ensure the knowledge is still fresh. Participants can communicate directly to the instructor if they have any questions or which to discuss a concept further.
Learn with a unique methodology
Following completion of the course, we utilize the RevUp Dental Software and monitor course participants for up to 3 months following the completion of a course, identifying wins, and opportunities for improvement.
Our unique learning methodology gives you exactly what you need. Learn at your own pace, interact with instructors as often as you need, apply the learning knowing RevUp Dental is monitoring your improvement reinforcing accountability and motivation.
Practical Approach
Our specialized training programs are meticulously crafted to equip dental staff with practical customer service skills essential for increasing their booking rate.
Expert Perspectives
Our training programs draw upon the collective knowledge of seasoned professionals in the dental field, ensuring that our students receive comprehensive insights and valuable perspectives.
Accountability Assurance
Our commitment to accountability ensures that each student receives personalized guidance and support throughout their learning journey.
