Maximize New Patient Bookings With
Expert Phone Conversations
Imagine effortlessly turning every call into a booked appointment. With our proven techniques, you’ll not only skyrocket your new patient booking rates but also build confidence in every conversation, making them smooth, stress-free, and highly effective. Become the go-to dental office in your area with strategies that start delivering results from day one!
✍️ Here’s What You’ll Master
Nail the First Impression:
Start each conversation with a winning approach that grabs attention.
Own the Conversation:
Learn how to steer the dialogue, expertly guiding potential patients to a booking.
Outshine the Competition:
Promote your practice so effectively that callers won’t even consider going elsewhere.
Ask the Magic Questions:
Discover the key questions that build trust and drive more bookings to your practice.
Create Lasting Connections:
Turn every caller into a loyal patient by becoming their favorite contact at your practice.
📺 Quick overview
With your instructor Beth Welsh
4.9 / 5 
Highly recommended by 200 students
This foundational course focuses on teaching front-desk staff the 5 call quality steps that increase patient booking rates. Staff who apply none of these steps typically book only 30% of their calls, while staff who apply all 5 steps have an average booking rate of 80%!
$250
for up to 5 staff members
⏳ DURATION
1 h 30 m
WHO IS THIS FOR?
Anyone who answers the phone in a dental practice.
INCLUDED IN THIS PACKAGE
12 Videos
5 Exercises
Certificate of Completion
Grading by a Real Person
Expert Feedback
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Your Instructor | Beth Welsh
Call Quality Manager at RevUp Dental
As the Call Quality Manager at RevUp Dental, my team has analyzed over 1 million calls to dental practices across North America. We have identified what works, and what doesn’t work, and developed effective strategies to increase your new patient bookings. These strategies have resulted in a 50% increase in patient bookings and optimized operations for numerous dental practices.
How It Works
📍Location
100% Online
All you need is your Laptop/PC and good internet connection.
📅 Schedule
Self-paced
Plan your learning for each week and go at your own pace.
⏳ Duration
1h 30m
60m of videos and 30m of exercises.
📚 Table of contents
Explore the course layout below.
Start the conversation the right way.
The way you answer each and every call is incredibly important. Your introduction lays the foundation and tone for the entire call. If it is rushed, or misses a key element, patients start with a negative impression. This section covers the 4-parts to a great warm welcome, the do’s and don’ts for how to start off your calls and the impact that it has.
Avoid awkward silences, uncertainty, and control the conversation.
Too many receptionists will let callers lead the conversation, answering their questions with simple ‘yes’ or ‘no’. This experience leads callers to feel pressure to have to figure out what to say. Generally this leads to a conversation around cost. If you can be the one leading the conversation, your caller gains a sense of professionalism and security.
Ask strong questions that will have your patients thinking “wow, they really care about me!” Most receptionists will ask typical “form filler” questions (what is your name, number, do you have insurance, etc). These questions are important, but nothing special. Callers don’t respond positively to these questions either. Learn how to ask the right questions and stand out.
Leave your patients thinking “I really like the staff, they know me”.
Positive rapport has the highest correlation for booking patients. Using the answers from the discovery questions as well as some general acts of kindness (empathy, nice tone, laughter), patients will feel like you really care about them.
Exaggerate your benefits, stand out against your competitors.
The rarest thing we hear in calls is staff saying positive things about where they work. If you can speak positively about your practice, your patients absorb that positive feeling and look forward to their visit.
Assessments And Resources
Each module contains an assessment to reinforce your learning. Your answers will be reviewed by a course facilitator who will provide feedback and extra tips if necessary. We’ll also provide you with some useful take-home resources.
🎓 Certificate Of Completion
Receive a certificate upon graduation to showcase that you’ve successfully completed the course.
Verified RevUp Dental Diploma
What Our Students Are Saying
Here’s what a few of them had to say:
RevUp Dental is here to help
Our training programs teach dental staff practical customer service skills to increase bookings. We use the knowledge of experienced dental professionals to provide valuable insights. We also offer personalized support to each student throughout their training.
