How to Answer the Cost Question
One of the first questions patients ask is “how much does it cost?” (Yes, “price shoppers”). What you fail to see is that they may be “price shoppers” to you, but to someone else, they are simply New Patients. No-one calls a dentist for fun. They go somewhere, they just don’t go to you.
The ability to answer the cost question is an essential skill for dental receptionists. With the right approach, these callers can be converted into loyal patients.
✍️ Here’s What You’ll Master
How to answer the dreaded “cost question” the right way
How to take the power of the conversation
Promoting your practiceWhat questions to ask and how to engage your callers
Closing the call and confirming your new patient
Follow up strategies so your leads don’t fall through the cracks.
📺 Quick overview
With your instructor Beth Welsh
4.9 / 5 
Highly recommended by more than 300 students from dental practices all across North America.
The most common excuse for not booking a patient is “they were just price-shopping”. But those patients go somewhere!
This course will teach you how to turn your “price-shoppers” into patients.
$399*
for up to 5 staff members
⏳ DURATION
1-2 hours
WHO IS THIS FOR?
Anyone who answers the phone in a dental practice.
INCLUDED IN THIS PACKAGE
11 Videos
5 Exercises
Ebook
Grading by a real person
Monitoring your progress**
Review session with the facilitator (optional)
Certificate of completion
*There are discounts for RevUp clients on Patient Accelerator, Competitive Edge or Market Leader packages.
**The course is tailored for RevUp scorecard users to track progress. Although not required, subscribing is recommended for better success.
Your Instructor | Beth Welsh
Call Quality Manager at RevUp Dental
With nearly two decades of experience in leadership development, staff training, mentorship, and coaching across three countries, I bring a wealth of expertise from working with government leaders, private sector professionals, startups, and call centres. Over the past few years at RevUp Dental, I’ve led teams analysing vast amounts of dental phone call data, managed phone answering services for multiple practices, and collaborated with data and sales teams. This experience has shaped practical training programs designed to enhance dental practice processes and optimize ROI.
How It Works
📍Location
100% Online
All you need is your Laptop/PC and good internet connection.
📅 Schedule
Self-paced
Plan your learning for each week and go at your own pace.
⏳ Duration
1-2 hours
Approximately 1.5 hours of videos and exercises, plus personalized feedback and putting what you learn into practice.
📝Grading
48h
Within 48 hours of submitting your answers, a coach will review and provide feedback along with a score.
🔍 Monitoring
1-3 months
Through RevUps Scorecard, calls are reviewed to identify progress (or opportunities for improvement).
📚 Table of contents
Explore the course layout below.
Nobody calls 7 different practices and simply chooses the one that is $10 cheaper. Most people have a general idea of how much their procedure will cost. So why do people ask “how much does it cost?” What are they actually looking for? We will identify the reason behind this question and how you can easily give them what they are actually looking for.
The majority of dental receptionists are just order takers. Answer the phone, find a time-slot and make the booking. But this isn’t what patients want. (if that’s what they want, they can do it online). What they experience in that first conversation is a taste of what to expect at a practice. Will they be treated like another number? Or will the team be kind, empathise, understand their situation and leave them feeling like you care? (which would you pick?)
Should you give the exact price? What if you don’t know the price? Should you be vague so they find out when they arrive? How many hoops does your patient have to jump through to get an answer? … What is the best strategy when patients push for an answer? You will learn exactly how to provide this information to your patients.
Regardless of how amazing you are, patients often need time to decide (especially with the big procedures!) So, is that it? Do you give them some information and wait for them to call back? Some of these potential patients will bring in tens-of thousands of income! Are you ready to let them walk away so easily? We will discuss strategies to apply to ensure these future patients are kept in the loop and are calling you when they are ready to move forward.
Train your dental staff
Get more new patients
Enroll Today🎓 Certificate Of Completion
Receive a certificate upon graduation to showcase that you’ve successfully completed the course.
Verified RevUp Dental Diploma
What Our Students Are Saying
Here’s what a few of them had to say:
RevUp Dental is here to help
Traditional online courses adopt a hands-off approach, sharing the knowledge, but minimum input in the participants real-live application. During this course, participants complete small exercises to reinforce their learning.
Their responses are reviewed and our instructors provide feedback within the following 48 hours to ensure the knowledge is still fresh. Participants can communicate directly to the instructor if they have any questions or which to discuss a concept further.
Learn with a unique methodology
Following completion of the course, we utilize the RevUp Dental Software and monitor course participants for up to 3 months following the completion of a course, identifying wins, and opportunities for improvement.
Our unique learning methodology gives you exactly what you need. Learn at your own pace, interact with instructors as often as you need, apply the learning knowing RevUp Dental is monitoring your improvement reinforcing accountability and motivation.
Practical Approach
Our specialized training programs are meticulously crafted to equip dental staff with practical customer service skills essential for increasing their booking rate.
Expert Perspectives
Our training programs draw upon the collective knowledge of seasoned professionals in the dental field, ensuring that our students receive comprehensive insights and valuable perspectives.
Accountability Assurance
Our commitment to accountability ensures that each student receives personalized guidance and support throughout their learning journey.
