How To Answer The CDCP Question
Start every CDCP call with confidence using welcoming, clear scripts that set the tone and show professionalism from the first word.
Use thoughtful questions to uncover caller needs, explain coverage clearly, and position yourself as a knowledgeable, helpful guide.
Get prepared answers for the most frequent and tricky CDCP questions — so you’re never caught off guard or left guessing.
Master tone and language that frames costs positively, avoids confusion, and keeps patients feeling reassured and informed.
A ready-to-use patient education sheet that simplifies CDCP basics — ideal for new callers or sharing ahead of appointments.
