Foundational Phone Skills: Five Easy Steps for Booking More Patients
Imagine effortlessly turning every call into a booked appointment. With our proven techniques, you’ll not only skyrocket your new patient booking rates but also build confidence in every conversation, making them smooth, stress-free, and highly effective. Become the go-to dental office in your area with strategies that start delivering results from day one!
✍️ Here’s What You’ll Master
Nail the First Impression:
Start each conversation with a winning approach that grabs attention.
Own the Conversation:
Learn how to steer the dialogue, expertly guiding potential patients to a booking.
Outshine the Competition:
Promote your practice so effectively that callers won’t even consider going elsewhere.
Ask the Magic Questions:
Discover the key questions that build trust and drive more bookings to your practice.
Create Lasting Connections:
Turn every caller into a loyal patient by becoming their favorite contact at your practice.
📺 Quick overview
With your instructor Beth Welsh
4.9 / 5 
Highly recommended by 200 students
This foundational course focuses on teaching front-desk staff the 5 call quality steps that increase patient booking rates. Staff who apply none of these steps typically book only 30% of their calls, while staff who apply all 5 steps have an average booking rate of 80%!
$99* CAD
⏳ DURATION
1-2 hours
WHO IS THIS FOR?
Anyone who answers the phone in a dental practice.
INCLUDED IN THIS PACKAGE
12 Videos
5 Exercises
Certificate of completion
Grading by a real person
Monitoring your progress**
Expert feedback
*Client discounts are available! Contact your CSM for your discount code!
**The course is tailored for RevUp clients. Although not required, subscribing is recommended.
Your Instructor | Beth Welsh
Call Quality Manager at RevUp Dental
As the Call Quality Manager at RevUp Dental, my team has analyzed over 1 million calls to dental practices across North America. We have identified what works, and what doesn’t work, and developed effective strategies to increase your new patient bookings. These strategies have resulted in a 50% increase in patient bookings and optimized operations for numerous dental practices.
How It Works
📍Location
100% Online
All you need is your Laptop/PC and good internet connection.
📅 Schedule
Self-paced
Plan your learning for each week and go at your own pace.
⏳ Duration
1-2 hours
Approximately 1.5 hours of videos and exercises, plus personalized feedback and putting what you learn into practice.
📚 Table of contents
Explore the course layout below.
Start the conversation the right way.
The way you answer each and every call is incredibly important. Your introduction lays the foundation and tone for the entire call. If it is rushed, or misses a key element, patients start with a negative impression. This section covers the 4-parts to a great warm welcome, the do’s and don’ts for how to start off your calls and the impact that it has.
Avoid awkward silences, uncertainty, and control the conversation.
Too many receptionists will let callers lead the conversation, answering their questions with simple ‘yes’ or ‘no’. This experience leads callers to feel pressure to have to figure out what to say. Generally this leads to a conversation around cost. If you can be the one leading the conversation, your caller gains a sense of professionalism and security.
Ask strong questions that will have your patients thinking “wow, they really care about me!” Most receptionists will ask typical “form filler” questions (what is your name, number, do you have insurance, etc). These questions are important, but nothing special. Callers don’t respond positively to these questions either. Learn how to ask the right questions and stand out.
Leave your patients thinking “I really like the staff, they know me”.
Positive rapport has the highest correlation for booking patients. Using the answers from the discovery questions as well as some general acts of kindness (empathy, nice tone, laughter), patients will feel like you really care about them.
Exaggerate your benefits, stand out against your competitors.
The rarest thing we hear in calls is staff saying positive things about where they work. If you can speak positively about your practice, your patients absorb that positive feeling and look forward to their visit.
Assessments And Resources
Each module contains an assessment to reinforce your learning. Your answers will be reviewed by a course facilitator who will provide feedback and extra tips if necessary. We’ll also provide you with some useful take-home resources.
Train your dental staff
Get more new patients
Enroll Today🎓 Certificate Of Completion
Receive a certificate upon graduation to showcase that you’ve successfully completed the course.
Verified RevUp Dental Diploma
What Our Students Are Saying
Here’s what a few of them had to say:
RevUp Dental is here to help
Traditional online courses adopt a hands-off approach, sharing the knowledge, but minimum input in the participants real-live application. During this course, participants complete small exercises to reinforce their learning.
Their responses are reviewed and our instructors provide feedback within the following 48 hours to ensure the knowledge is still fresh. Participants can communicate directly to the instructor if they have any questions or which to discuss a concept further.
Learn with a unique methodology
Following completion of the course, we utilize the RevUp Dental Software and monitor course participants for up to 3 months following the completion of a course, identifying wins, and opportunities for improvement.
Our unique learning methodology gives you exactly what you need. Learn at your own pace, interact with instructors as often as you need, apply the learning knowing RevUp Dental is monitoring your improvement reinforcing accountability and motivation.
Practical Approach
Our specialized training programs are meticulously crafted to equip dental staff with practical customer service skills essential for increasing their booking rate.
Expert Perspectives
Our training programs draw upon the collective knowledge of seasoned professionals in the dental field, ensuring that our students receive comprehensive insights and valuable perspectives.
Accountability Assurance
Our commitment to accountability ensures that each student receives personalized guidance and support throughout their learning journey.
