Dental Staff Training For Practice Growth
The success of a dental office isn’t only about fancy websites or big marketing budgets. How your staff interacts with patients, whether on the phone or in person has a massive impact on your booking rates, your patient’s experience and the general environment of your practice. Your practice depends on your team. Many dentists believe their staff are doing a great job booking appointments, and are therefore surprised when they hear real recordings of these calls. It’s not that the staff isn’t trying, it’s that they simply don’t know what to say. Too often, they lack the right training and support. That’s where we come in. We teach you and your staff what the best practices are doing to turn patient calls into booked appointments.
Our training programs help your dental staff improve booking rates through better customer service. The course is online and self-paced, making it a flexible alternative to expensive seminars. It’s more than just watching videos, our dental training includes interactive exercises, with real coaches grading the work and giving personalized feedback to each staff member.
Even though it’s online, the training is personal. Real people guide and support your team throughout the process. Once the course is completed, we use our RevUp Scorecard to track their progress, ensuring they apply what they’ve learned in real patient calls. Our hands-on, personalized approach is what sets us apart and brings more patients to your practice.
Turn More Calls into Appointments
Imagine easily turning every patient call into a booked appointment. Our customer service techniques will increase your new patient booking rates. They will also boost your staff’s confidence in every call. It will make those patient conversations smooth, stress-free, and effective.
Yamile
Park Lawn Smiles
Tori - Ann
Lynden Hills Dentistry
Beth was very knowledgeable and encouraging. The training was very interactive and inspirational helps motivate to do better.
How to Answer the Cost Question
Often, one of the first questions potential patients ask is, “How much does it cost?” This frequent inquiry may make it seem that they are just shopping for the lowest price. With the right dental staff training, you can convert these callers into loyal patients.
Glenda
Bayside Dentistry
I definitely see that phone etiquette has improved. I like the feedback-it gives us a better sense of where we’re going and what we need to do to get there, rather than just floating around in a big pool trying to figure out how to get things accomplished.
Ann
Royal Crest
It was a nice refresher with some new things that you don’t typically think about. I like that it is someone actually giving us feedback even though it was a little nerve racking at first.
Reducing Cancellations and No-Shows
Last-minute no-shows can be stressful and frustrating. This dental training course will help your team understand why patients cancel and teach simple, effective ways to keep your schedule full.
Toula Manikas
Royal Crest Dentistry
I’m very grateful for this learning opportunity it was refreshing and extremely beneficial I look forward to applying these methods to my day to day situations I certainly would recommend this course…
Munira
Ellesmere Village Dental
I like the course because I learned new strategies and it helped me understand where I can improve myself moving forward.
Frequently Asked Questions
Find quick solutions to common inquiries about our dental staff training courses.
Unlike typical “one-and-done” training, we offer a dynamic learning experience that’s backed by ongoing support. Using the RevUp Dental Scorecard, we monitor participant progress for up to three months post-course, identifying both successes and areas for improvement. If participants struggle to apply new skills, you’ll be notified and can collaborate with your Customer Success Manager for tailored support to maximize training effectiveness.
Yes! Upon passing, you’ll receive a certificate of completion with your name, course details, and the hours eligible for CPD credits. This certificate serves as an official record of your professional development and learning achievements.
Each course is designed to fit seamlessly into busy schedules, typically taking just an hour or two to complete. Courses are divided into easy-to-follow modules, allowing participants to save their progress and return at any time.
All training is delivered online via the RevUp Dental Training tool. Each participant will receive an email with login details, enabling them to access and complete the courses independently at their own pace.
Absolutely! You can request updates on participant progress at any time, with detailed insights provided by your dedicated Customer Success Manager.
Train Your Team
& Grow Your Revenue!
Do you want to build a superstar dental team that leaves patients with an amazing first impression and keeps your appointment book full? Our dental staff training program is designed to take your dental customer service and booking success to the next level. By improving your dental office staff’s communication and service skills, you can ensure that every patient feels valued and confident in your practice.
Get In Touch
I think Beth was fantastic, very realistic and knowledgeable, went straight to the point. Thumbs up 🙂 I spoke with someone the other day for 40 min and he changed offices because of the conversation we had.