Dental Staff Training Used by Top-Performing Practices
Learn from the best in the industry what it takes to turn your dental staff into patient-booking experts.
“I spoke with someone the other day and he changed offices because of the conversation I learned to have.”
No Amount of Marketing Can Fix an Untrained Receptionist
You can have the best Google Ads in your area, dominate dental SEO, and outspend every competitor — but when the phone rings and your front desk fumbles the call, it all falls apart. This happens way more often than dentists would like to think. See what dentists have to say when we show them how their staff actually interact with patients.
Blame the Training, Not the Staff
Many dentists say they struggle to find good staff, but top practices know that you can take average people and turn them into superstars with the right training, systems, and support. Give your team the tools they need to succeed and watch your practice grow quickly.
Train Your Team Like the Top Dental Practices
Top dental practices are not successful because they spend more on marketing or have a better website. They succeed because their staff are trained to deliver great customer service that wins patients over right away.
They use simple, proven strategies that turn more callers into booked appointments. We can train your team to use these same methods so your practice becomes the top choice for patients.
Flexible Training That Makes Learning Easy
Your team doesn’t have time for long training seminars from expensive consultants. Modern training needs to be concise, personalized, online, and self paced so your staff can keep learning even with the daily chaos of a dental office.
Our training is built to be efficient and repeatable so both current staff and new hires can get up to speed fast.
Graded by Top Dental Receptionists
This isn’t another “watch a few videos and get your certificate” kind of course. Your staff will be graded and mentored by top performing dental receptionists. They’ll receive detailed feedback on what’s working, what’s not, and how to turn more callers into booked appointments.
The Secret Is Accountability
Staff training isn’t a new concept, and more often than not it’s actually ineffective. Your team attends an expensive training seminar, they smile and nod, promise to put what they learn into practice… but on Monday morning it’s back to business as usual. Our programs are built differently.
We don’t just teach, we monitor your team for months after the course to ensure they actually apply the strategies they’ve learned, successfully.
Explore Our Dental Staff Training Courses
Five Easy Steps for Booking More Patients
Learn how to transform your front desk into patient booking experts who consistently reach an average booking rate of 80%, nearly two and a half times higher than the typical receptionist.
Mastering the Cost Question
Learn how to turn price shoppers into patient opportunities by training your front desk to guide calls confidently, control conversations, and follow a clear process that turns cost inquiries into new appointments.
Reducing Cancellations & No-Shows
Stop last minute cancellations by giving your team a simple system that helps patients stick to their appointments.
Boost Google Reviews to Grow Your Practice
Become the most reviewed and trusted dental practice in your area by building a constant stream of five star Google reviews.
Masterclass in Maximizing Patient Bookings
Create five-star phone experiences by teaching your team how to lead patient conversations with confidence.
Mastering the Insurance Question: (Canada Edition)
Train your team to master CDCP and insurance calls and secure more bookings without awkward conversations.
What Our Students Are Saying
Frequently Asked Questions
The first thing you’ll notice is a higher booking rate. As your team starts applying what they learned, more callers will turn into scheduled patients.
How big the jump is depends on how well your staff puts the training into practice. If they follow the techniques consistently, many practices see their booking rate climb toward 80% — which is what our top-performing receptionists achieve.
To put that into perspective, most dental receptionists convert around 30% of new-patient calls. So even moving closer to that 80% mark can mean a major increase in new patients each month.
After the training, we listen to every patient call your team handles for the next couple of months. Because we use our RevUp Scorecard software, we can instantly see who’s applying what they learned, who’s slipping back into old habits, and what needs improvement.
This is very common, especially with receptionists who have been doing the job for many years. But the truth is, every profession requires ongoing training. When you start a new job, you get trained. And in many careers people take courses regularly to improve their skills. Dental reception is no different.
At the end of the day, if your front desk is struggling to convert calls, you’re losing real money and real patients. So the training can’t be optional, it has to be a requirement if you want consistent, predictable growth for your dental practice.
And we make this conversation easier for you. We can guide you on how to frame the discussion, what to say, and how to explain why the training matters. We’ve handled this many times, so we know what works and what helps staff feel supported rather than judged.
Your staff is trained and graded by top-performing dental receptionists who have personally handled real patient calls and consistently booked appointments at an exceptionally high rate. Our instructors have dealt with every type of scenario a dental practice encounters — price shoppers, emergency calls, insurance questions, cancellations, nervous patients, and more.
Because they’ve been in the seat themselves and know exactly what works, they’re able to give your team practical, real-world guidance instead of generic customer service advice. Each staff member receives personalized feedback to help them improve and convert more callers into booked appointments.
Absolutely! You can request updates on participant progress at any time, with detailed insights provided by your dedicated Customer Success Manager.
Yes! Upon passing, you’ll receive a certificate of completion with your name, course details, and the hours eligible for CE credits. This certificate serves as an official record of your professional development and learning achievements.
Turn Your Team Into Patient-Booking Experts
Give your team the same skills and tools the top practices use every day to book more new patients.
